/* Tema: variáveis abaixo referenciam public/css/tema-competenc.css (importar antes deste arquivo) */
:root {
  --paper-raised: var(--ink-2);
  --ink-soft: var(--muted);
  --green: var(--emerald);
  --green-deep: var(--emerald-2);
  --terracotta: var(--gold);
  --radius: 12px;
  --shadow-sm: 0 1px 2px rgba(0,0,0,.35), 0 1px 1px rgba(0,0,0,.25);
  --shadow-md: 0 8px 24px rgba(0,0,0,.45), 0 2px 6px rgba(0,0,0,.3);
  --shadow-lg: 0 24px 60px rgba(0,0,0,.55), 0 6px 16px rgba(0,0,0,.35);
}

* { box-sizing: border-box; }

body {
  margin: 0;
  background: var(--ink);
  color: var(--paper);
  font-family: 'Manrope', system-ui, sans-serif;
  line-height: 1.5;
}

h1, h2, h3 {
  font-family: 'Fraunces', serif;
  font-weight: 600;
  letter-spacing: -0.01em;
  margin: 0 0 0.4em;
  color: #fff;
}

.mono { font-family: 'Manrope', sans-serif; font-weight: 700; letter-spacing: 0.04em; }

.shell {
  max-width: 720px;
  margin: 0 auto;
  padding: 48px 24px 96px;
}

.shell--wide { max-width: 1040px; }

.eyebrow {
  font-family: 'Manrope', sans-serif;
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--gold-soft);
  margin-bottom: 8px;
}

.card {
  background: var(--paper-raised);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 28px;
}

.field { margin-bottom: 20px; }

.field label {
  display: block;
  font-size: 13px;
  font-weight: 500;
  color: var(--ink-soft);
  margin-bottom: 6px;
}

.field input,
.field select,
.field textarea {
  width: 100%;
  padding: 11px 13px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--ink);
  color: var(--paper);
  font-family: 'Manrope', sans-serif;
  font-size: 14px;
}

.field textarea { min-height: 70px; resize: vertical; }

.field input:focus,
.field select:focus,
.field textarea:focus {
  outline: 2px solid var(--green);
  outline-offset: 1px;
  background: var(--paper-raised);
}

.btn {
  appearance: none;
  border: none;
  border-radius: 8px;
  padding: 12px 22px;
  font-family: 'Manrope', sans-serif;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: transform 0.08s ease, opacity 0.15s ease;
}

.btn:active { transform: scale(0.98); }
.btn-primary { background: linear-gradient(120deg, var(--green), var(--green-deep)); color: #fff; }
.btn-primary:hover { background: var(--green-deep); }
.btn-ghost { background: transparent; color: var(--ink-soft); }
.btn-ghost:hover { color: var(--paper); }
.btn-danger { background: transparent; color: var(--terracotta); }
.btn[disabled] { opacity: 0.5; cursor: not-allowed; }

.row { display: flex; gap: 12px; }
.row > * { flex: 1; }

/* --- Wizard: marcadores em forma de balão de conversa --- */
.steps {
  display: flex;
  gap: 8px;
  margin-bottom: 28px;
}

.step-bubble {
  flex: 1;
  padding: 9px 4px;
  text-align: center;
  font-family: 'Manrope', sans-serif;
  font-weight: 700;
  font-size: 11px;
  border-radius: 14px;
  border: 1px solid var(--line);
  color: var(--ink-soft);
  background: var(--paper-raised);
  position: relative;
}

.step-bubble.active {
  background: var(--green);
  border-color: var(--green);
  color: #fff;
}

.step-bubble.done {
  border-color: var(--green);
  color: var(--emerald-glow);
}

/* --- Preview de chat (assinatura visual) --- */
.chat-preview {
  background: #0c1912;
  border-radius: var(--radius);
  padding: 16px;
  max-height: 320px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.bubble {
  max-width: 78%;
  padding: 9px 13px;
  border-radius: 14px;
  font-size: 13.5px;
  line-height: 1.4;
}

.bubble.bot {
  background: #1f2e25;
  color: #e8f2ec;
  align-self: flex-start;
  border-bottom-left-radius: 4px;
}

.bubble.customer {
  background: linear-gradient(120deg, var(--green), var(--green-deep));
  color: #fff;
  align-self: flex-end;
  border-bottom-right-radius: 4px;
}

.typing {
  align-self: flex-start;
  font-family: 'Manrope', sans-serif;
  font-size: 11px;
  color: var(--ink-soft);
}

/* --- Layout do dashboard --- */
.dash-grid {
  display: grid;
  grid-template-columns: 220px 1fr;
  gap: 28px;
}

.nav-tab {
  display: block;
  width: 100%;
  text-align: left;
  padding: 10px 12px;
  border-radius: 8px;
  border: none;
  background: transparent;
  color: var(--ink-soft);
  font-family: 'Manrope', sans-serif;
  font-size: 14px;
  cursor: pointer;
  margin-bottom: 4px;
}

.nav-tab.active { background: var(--paper-raised); color: var(--emerald-glow); font-weight: 600; }

.conv-list-item {
  padding: 12px;
  border-bottom: 1px solid var(--line);
  cursor: pointer;
}

.conv-list-item.active { background: rgba(255,255,255,.04); }

.badge {
  display: inline-block;
  font-family: 'Manrope', sans-serif;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  padding: 2px 8px;
  border-radius: 20px;
  letter-spacing: 0.04em;
}

.badge.open { background: rgba(47,166,107,.15); color: var(--emerald-glow); }
.badge.handoff { background: rgba(217,168,78,.15); color: var(--gold-soft); }
.badge.closed { background: rgba(255,255,255,.08); color: var(--ink-soft); }

.faq-item {
  border-bottom: 1px solid var(--line);
  padding: 16px 0;
}

.faq-item:last-child { border-bottom: none; }

.empty-state {
  text-align: center;
  padding: 40px 20px;
  color: var(--ink-soft);
  font-size: 14px;
}

.toast {
  position: fixed;
  bottom: 24px;
  left: 50%;
  transform: translateX(-50%);
  background: var(--paper-raised);
  border: 1px solid var(--line);
  color: #fff;
  padding: 10px 20px;
  border-radius: 20px;
  font-size: 13px;
  opacity: 0;
  transition: opacity 0.2s ease;
  pointer-events: none;
}

.toast.show { opacity: 1; }

@media (max-width: 720px) {
  .dash-grid { grid-template-columns: 1fr; }
}